Frequently Asked Questions
How can I search for my photos?
You can search for your photos in the search product field on the home page. Simply enter your sail number (preferred) or yacht name. Our photographers try and record both the name and sail number but the nature of moving yachts makes this difficult. Entering your sail number is the most reliable search option.
What quality will the purchased image be?
Our photographers use professional cameras and lenses that produce excellent images of 300dpi, which are ready for print. We recommend printing no larger than 11 x 14 inch for the best picture quality. If you require a larger image contact us, as we might be able to assist, depending upon the quality of the original photo and the distance it was taken.
How do I download my photo(s)?
Your photos can be downloaded immediately after you have completed the checkout process, by clicking the “download file” link on the order confirmation page, or by clicking the link in the confirmation email.
How do I enter a coupon code?
If you have a coupon code this can be entered during the checkout process; your reduced outstanding balance will automatically be calculated.
What do I do if I haven’t received a confirmation email?
If you haven’t received your confirmation email, please contact our friendly staff by clicking Contact on the top of our homepage and filling in your details.
How can I pay?
We only accept PayPal. If you do not have a PayPal account you can create an account after clicking the “Proceed to PayPal” button when you checkout.
How often do you add new photos?
Our photographers are out and about taking photos most weeks, and the number of photographers are increasing. Visit spotayacht.com.au regularly to check if we’ve spotted you and your yacht. You can also request photos of you and your yacht at a set time and location. Simply click Contact on the top of our homepage and fill in your request and we’ll let you know if one of our photographers is available and how much it will cost.
What is the format of the product titles?
- All our photos are named using the same convention as follows:-
- Date the photo was taken (YYYYMMDD)
- Location photo was taken
- Sail number of main boat if known
- Name of main boat if known
- Sail number and name of any subsequent boats that feature in the photo
- Orientation of photo
There are a lot of terms and conditions, why?
The terms and conditions protect you as the customer and the copyright of the images. Basically once purchased you can use the images in any not for profit and unlawful manner. Feel free to print, modify, your social media accounts etc.
Can I become a SPOT-A-YACHT photographer?
We are always looking to increase the number of photographers and locations covered. If you can take professional quality photos please contact us for information on how to become one of our team of photographers.
Have a question we haven’t answered?
Simply, drop us a line below and one of friendly team will respond to your question within 24 hours.