Frequently Asked Questions
How can I search for my photos?
You can search for your photos in the search product field on the home page. Just enter your sail number (preferred) or yacht name. Our photographers try and record both the name and sail number, but the nature of moving yachts makes this problematic. Entering your sail number is the most reliable search option.
How do I download my photo(s)?
Your photos can be downloaded after you have completed the checkout process, by clicking the “download file” link on the order confirmation page, or by clicking the link in the confirmation email.
How do I enter a coupon code?
If you have a coupon code this can be entered during the checkout process; your reduced outstanding balance will automatically be calculated.
What do I do if I haven’t received a confirmation email?
If you haven’t received your confirmation email, please contact our friendly staff by clicking Contact at the top of our homepage and filling in your details.
How can I pay?
We accept PayPal, Visa & Mastercard.
How often do you add new photos?
Our photographers are out and about taking photos most weeks, and the number of photographers is increasing. Visit spotayacht.com.au regularly to check if we’ve spotted you and your yacht. You can also request photos your boat at a set time and location. Just click Contact at the top of our homepage and fill in your request and we’ll let you know if one of our photographers is available and how much it will cost.
What is the format of the product titles?
- All our photos are named using the same convention as follows:-
- Date the photo was taken (YYYYMMDD)
- Location photo was taken
- Sail number of the leading boat if known
- Name of the main vessel if known
- Sail number and name of any subsequent yachts that feature in the photo
There are a lot of terms and conditions, why?
The terms and conditions protect you as the customer and the copyright of the images. Primarily once purchased you can use the pictures for personal use. Feel free to print, and share on your social media accounts etc.
Can I become a SPOT-A-YACHT photographer?
We are always looking to increase the number of photographers and locations covered. If you can take professional quality photos, please contact us for information on how to become one of our team of photographers.